Choosing the Right Repair Company

“How do I choose a repair company to fix my appliance?”

One of the most frequently asked questions by consumers who have a broken or malfunctioning appliance is how to go about choosing the right repair company. At Reliable, we believe that customers should be educated on the three most important steps in the selection process in order to alleviate any possible complications or issues with the repair. The three steps are as follows:

Step One: Licensing. Make sure any company you are considering is licensed, bonded and insured. If they are not, they could damage your appliance or your home and you’re stuck covering the bill! Most companies will publish their license numbers on their websites or on their print ads (see our licensing information under our contact information on the left for reference), so if you don’t see it, make sure you ask about it!

Step Two: Factory Authorization. Find out if the repair company is factory authorized. This is important for your safety, as being factory authorized means that anyone working for the company has been background checked, drug checked, and has been trained on the appliance they’re repairing by a certified trainer. Again, companies that are factory authorized will publicize this aspect of the company, so if you don’t see it listed, ask about it.

Step Three: eXperience. Consider the experience of the company. This is not about how many years they have in the business but about continuing education. Someone with 30 years of experience may not be able to fix your brand new appliance due to the fact that appliances are made totally differently these days than they were 20 or 50 years ago. Inquire about continuing education when contacting any repair company to ensure they are keeping up with the latest technology and being trained on it accordingly.

So, licensing, factory authorization, and experience (or LAX) are your three keys to a successful repair! For information on how Reliable meets these requirements, please visit our About Us page or call us with any other inquiries regarding this topic.

And remember: don’t be lax about choosing a repair company – always ask about LAX!

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