Reliable Appliance Repair - Portland Appliance Repair
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Grand Opening of Reliable Appliance Repair

About Appliance Repair

Home Appliance Repair & Installation in Portland, OR

Reliable Appliance Repair was started by a small group of people with a vision: to create a different kind of service company that would truly be a collaboration between our technicians, support staff, and our customers to ensure the highest quality repairs while establishing a unique identity within the industry.

Everyone on our team has years of experience in the appliance service industry, and we have taken our experience and utilized what we’ve learned to build Reliable. We’re so excited to have the opportunity to provide you with our services, and to offer you our 100% satisfaction guarantee – if you aren’t 100% satisfied, your labor is free!

Here’s a little bit more about each of us:

Julie Lui, Office Administrator

Julie LuiI’ve been working in the appliance service industry for 6 years, and have worked in nearly every aspect of the business from the office side. From dispatching and routing to accounts receivable to customer service, I’ve seen and heard nearly every scenario that could arise before, during or after an appliance repair. I’ve always done my best to come up with a happy resolution in every case so the customer walks away satisfied.  I speak and understand Cantonese. I’ll be awaiting your call when you need any appliance repair services!


Jake Shelley, Factory Authorized Lead Technician

Jake ShelleyI have 10 years of technical experience doing appliance repair, and I have been a lead tech at two previous appliance companies. All the factory training and hard work I put in on my own time have gotten me to where I am today. I love to learn new things and teach others what I have learned. I constantly take things apart just to put them back together so I understand how they work mechanically. I try to always provide excellent customer service and am very personable. Please don’t hesitate to ask me any questions while I am in your home (or contact me after your repair), as I love to keep my customers well informed.


Jon Norris, Factory Authorized Technician

Jon NorrisI have been in the appliance service industry for 9 years. I started in the business in 2003 with appliance delivery, worked my way up to installs, and then tested into a training class to become a technician. After completing the training I quickly moved to the top of the Portland appliance tech market due to being a young, ambitious man who will do whatever it takes to get your appliance up and running again! I have a two year old son named Jackson and I am a dog lover, so if you have kids and / or dogs, rest assured I will put them at ease while I am in your home. I look forward to serving you!


Thor Fuller, Factory Authorized Technician


I started fixing appliances in 2006 and have been a technician ever since. Before I became a tech, I was in the army for 9-1/2 years working on radars and communications equipment, so I have a ton of experience with repairing things. In my spare time, I enjoy anything related to the outdoors, especially camping, hiking and rafting. I am excited to be joining the Reliable team to continue the standard of excellence this company has set thus far!


Rob Melton, Factory Authorized Technician


I have been an Appliance Technician for over 6-1/2 years. Prior to becoming a tech, I was in the U.S. Navy for 6 years, and then in appliance delivery for 10 years. I have a Bachelor’s degree in Architectural Engineering and one in Electronic Engineering. I enjoy spending time with my kids and restoring vintage electronics. I look forward to adding my skills set to the innovative and customer-focused approach of Reliable Appliance Repair.


Rick Bennett, Factory Authorized Technician

I originally joined the appliance industry in the early 90s as a delivery driver.  After strengthening my skills over the past 20 years, I became an installer of built-in appliances, and further advanced my skills into training to become the service technician I am today.  I pride myself on being thorough, timely, professional and friendly.  I am very family orientated and know the importance of properly working appliances, and the impacts on their families when not working properly. I will make every effort to get it done quickly and correctly and continue to give the customer satisfaction you come to expect from us at Reliable.   





We think everyone should have a voice in helping us to become a valuable part of the Portland community. Please send us any suggestions or ideas (no matter how left field they may be!) on how to improve our services. If we use your idea, you will receive a special discount, mention on our website, and our eternal gratitude! E-mail and thanks for choosing to rely on Reliable!

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