Welcome to the Reliable Blog!

Reliable Appliance Repair Blog Image
Posted in Uncategorized | Comments Off on Welcome to the Reliable Blog!

Home Warranty

Home warranty is an appliance service protection plan that covers the maintenance expenses associated with household items such as refrigerator, dishwasher, HVAC units, plumbing system, electrical wiring etc. Your home owner’s insurance will insure against natural disasters such as fire … Continue reading

Posted in Uncategorized | Comments Off on Home Warranty

All You Need to Know About Dishwashers

Dishwashers are a terrific modern convenience, saving you money on your utility bill and time away from more enjoyable activities than scrubbing dishes, pots, and pans. A broken dishwasher may not sound like a big problem, but dirty dishes tend to pile up fast when you are used to using one.

In order to keep your dishwasher functional, it is best to follow manufacturer guidelines for use and care. Unfortunately, most user manuals are full of technical jargon, and do little to stimulate the senses.

Luckily, Finish has created http://www.dishwashingexpert.com/, a website that explains all you need to know about dishwashers in language everyone can easily understand. The website is easy to navigate, and the information is invaluable to any dishwasher owner. They also have short videos going over the more frequently asked questions about dishwashers. Here is our favorite, explaining Dishwasher Maintenance:

Posted in Uncategorized | Comments Off on All You Need to Know About Dishwashers

Reliable Earns Esteemed 2012 Angie’s List Super Service Award

We, here at Reliable, are incredibly humbled and honored to have earned a 2012 Angie’s List Super Service Award! For a company that is less than a year old to be given such an award is incredible, and we could not have done it without you, our amazing customers! Thank you, thank you from the bottom of our hearts for writing and posting about us, and for being supremely awesome. 

For more information on the award, please read the press release below. We hope to continue this standard of excellence for many years to come!

“Reliable Appliance Repair has earned the service industry-coveted 2012 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies.

“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List FounderAngie Hicks. “Our standards for the Super Service Award are quite high. The fact that Reliable Appliance Repair earned this recognition speaks volumes about its dedication providing great service to its customers.”

Angie’s List Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2012 Super Service Award logo next to company names in search results on AngiesList.com.”

Posted in Awards | Comments Off on Reliable Earns Esteemed 2012 Angie’s List Super Service Award

Over-Sudsing in Energy Efficient Washers

When your washer senses over-sudsing, it will try to get rid of the soap by:

  • trying to drain as much of the water and suds as it can
  • reducing the agitating and / or refusing to spin
  • bringing in cold water, as soap does not create suds as much in cold water as in hot water.

To avoid over-sudsing, you should keep the following things in mind:

  1. Make sure you use HE detergent
  2. Make sure you use the correct amount (usually a tablespoon)
  3. Wash dirty clothes. Detergent needs dirt to react to, and if you are washing clean clothes, or smelly clothes that are not necessarily dirty, you can over suds your washer.

Remember these tips when you’re doing laundry, as they will definitely help reduce any soap issues like over-sudsing and will reduce the need for service calls for your washer.

Posted in Customer Education | Comments Off on Over-Sudsing in Energy Efficient Washers

Water, Water Everywhere!

Fill hoses on washing machines may seem like innocuous parts, but a simple oversight involving a connection or the strength and age of the hose can be catastrophic. The biggest disaster with any washing machine is, by far, flooding from a burst water fill hose, which can release up to 650 gallons of water per hour. Burst hoses are also one of the top reasons for homeowner insurance claims, resulting in an average $4,000 to $6,000 in damages PER CLAIM. Yikes.

As a technician, I was called to a few homes where the fill hoses on the customer’s washer had burst or were leaking, causing all kinds of damage. The worst example of this I have ever seen was a case where the customer’s upstairs washer leaked at the hose connection for about 8 hours into the downstairs media room, causing a total of $98,000 worth of damage. This could have been avoided.

It’s important to replace your washer’s fill hoses every 3-5 years. The average cost for fill hoses is around $25-$35, a good investment in my opinion, especially when you consider the possibility of the above situation. With all the damages water can create, I know I also go the extra step of turning off the water supply when I’m going to be away from home for any period of time longer than a day or two. These two simple actions can save you and your home from potential disaster.

Posted in Customer Education | Comments Off on Water, Water Everywhere!

Shipping Bolts

Need to move your washer from one place to another? Here’s a quick video that shows you how to install and remove shipping bolts. 

Had a washer recently delivered? Make sure your delivery team removes these bolts or your washer may not work correctly. 

Posted in Customer Education | Comments Off on Shipping Bolts

Save Money! Before You Call A Tech….

…Take These Steps to Check Dryer Functionality

One very under appreciated appliance in your home is your dryer. It gets a ton of use without much maintenance, and if it should stop working correctly, clothes would begin to pile up and/or you may see higher electricity bills. Who wants that?

Your dryer requires three things to function properly and get your clothes dry: heat, tumbling, and air flow.

Let’s start with the most obvious element, which is heat. No heat equals no drying. One thing you can check is your breaker, which needs around 240 volts to run your dryer properly (this breaks down to 120 volts for your power and 120 volts for your heat). Your dryer may have lost the 120 volts for heat but continue to run. Flip your dryer breaker off, then back on, and then test your dryer. If it still isn’t heating, call a technician.

Now onto tumbling: is the dryer spinning? To get proper air flow through your clothes to get them dry they have to tumble. Unfortunately, failure to spin is something you normally need to call a technician for as most likely this may be a broken or worn belt.

Finally, let’s discuss air flow. In my humble opinion, this is the #1 reason why it may take too long for your clothes to dry and also the #1 way a consumer wastes time and money calling a technician. Here’s what you can do: go outside your house – can you feel air blowing out of the vents? Are the vents able to be opened? If so, open them up and test your dryer to see if this speeds up / fixes the dry time. Inside the home, look for the following: is the dryer vent hose crushed? Does the vent have more than one 90 degree turn? If so, one of these things this may be the reasons for your issues. Replace your vent and you will lower your drying times.

Posted in Customer Education | Comments Off on Save Money! Before You Call A Tech….

Dishwasher Cleaning Tips

Winter has finally passed and we are now entering spring, hooray! For many of you, this means undertaking some sort of spring cleaning in and around your home. Whether it’s vaccumming under the refrigerator or deep cleaning the range, it all needs to be addressed sooner or later (better sooner rather than later though, right?).

At Reliable, we want to help you along so you can avoid any unnecessary appliance cleaning projects, and we’re starting with your dishwasher. To ensure you use your dishwasher to its full potential, make sure you follow the tips below (they really will help to alleviate long hours of cleaning in the long run). Just remember, the better you take care of your appliance now, the better it will take care of you later!

Loading of your dishwasher:

Basics

  • Pre-rinse dishes every time. Your dishwasher is for cleaning and sanitizing, and you can avoid unnecessary service calls to clean out your pump of food debris by pre-rinsing.
  • Plastic Tupperware should be secure. If it is not secure, it can fall on your heating element and melt causing a huge mess and possible other issues.
  • Don’t stack items in your dishwasher. Water will not reach all the items to clean them. Make sure each item is free and clear of others for maximum cleaning.
  • For better cleaning, all dishwashers need JetDry. Your dishes will come out dry and look the way you expect them to look when pulled out of the dishwasher.

Bottom Rack

  • Do not over load as this will not allow the soap dispenser to open and will not wash your dishes well.
  • Forks and spoons should not be all up or all down. Half and half will allow for better cleaning.
  • Separate stainless steel pots and silver plates, as mixing steel and silver can create a chemical reaction and cause the silver to split.
  • Utensils with long, thin handles may slip through the rack and prevent the spray arm from spinning. These should lie flat on the top rack.

Top Rack

  • Glasses and mugs need to be face down. Otherwise, they will fill up with water and not get as clean.
  • Dirtier cups or larger cups should go on bottom rack, as the water pressure is higher there and will get more dirt off.
  • Delicate dishes should not touch each other to avoid breakage.

And remember, should your dishwasher still fail to meet your expectations after following the above tips, you can always rely on Reliable for your appliance repair needs!

Posted in Customer Education, Uncategorized | Comments Off on Dishwasher Cleaning Tips

Choosing the Right Repair Company

“How do I choose a repair company to fix my appliance?”

One of the most frequently asked questions by consumers who have a broken or malfunctioning appliance is how to go about choosing the right repair company. At Reliable, we believe that customers should be educated on the three most important steps in the selection process in order to alleviate any possible complications or issues with the repair. The three steps are as follows:

Step One: Licensing. Make sure any company you are considering is licensed, bonded and insured. If they are not, they could damage your appliance or your home and you’re stuck covering the bill! Most companies will publish their license numbers on their websites or on their print ads (see our licensing information under our contact information on the left for reference), so if you don’t see it, make sure you ask about it!

Step Two: Factory Authorization. Find out if the repair company is factory authorized. This is important for your safety, as being factory authorized means that anyone working for the company has been background checked, drug checked, and has been trained on the appliance they’re repairing by a certified trainer. Again, companies that are factory authorized will publicize this aspect of the company, so if you don’t see it listed, ask about it.

Step Three: eXperience. Consider the experience of the company. This is not about how many years they have in the business but about continuing education. Someone with 30 years of experience may not be able to fix your brand new appliance due to the fact that appliances are made totally differently these days than they were 20 or 50 years ago. Inquire about continuing education when contacting any repair company to ensure they are keeping up with the latest technology and being trained on it accordingly.

So, licensing, factory authorization, and experience (or LAX) are your three keys to a successful repair! For information on how Reliable meets these requirements, please visit our About Us page or call us with any other inquiries regarding this topic.

And remember: don’t be lax about choosing a repair company – always ask about LAX!

Posted in Customer Education | Comments Off on Choosing the Right Repair Company